Privacy Policy

1. Introduction

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The Mystic Holistic Studio ("we," "our," or "the Studio"), operated by Julia Robinson, CMT/LMT, is committed to protecting the privacy of our clients. This Privacy Policy explains how we collect, use, store, and protect your personal information when you book services, complete intake forms, or otherwise interact with our studio.

By submitting your information through our intake form or booking system, you acknowledge that you have read and agree to this Privacy Policy.

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2. Information We Collect

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We may collect the following types of information:

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Personal Identification Information

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• Full name

• Email address

• Phone number

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Health & Medical Information

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• Health history relevant to massage therapy services

• Current medications, conditions, or contraindications disclosed on your intake form

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Booking & Payment Information

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• Appointment dates and service history

• Payment method type (processed securely through our payment processors; we do not store full card numbers)

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3. How We Use Your Information

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We use the information we collect to:

• Schedule and confirm your appointments

• Send appointment reminders and follow-up communications

• Provide safe, clinically informed massage therapy services

• Maintain accurate health records relevant to your care

• Send occasional studio updates or promotional offers (you may opt out at any time)

• Comply with applicable professional and legal requirements

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We do not sell, rent, or trade your personal information to third parties.

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4. Email Communications

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By providing your email address, you consent to receiving transactional emails including booking confirmations, appointment reminders, and post-appointment follow-ups. You may also receive occasional promotional emails from The Mystic Holistic Studio.

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To opt out of promotional emails, reply "UNSUBSCRIBE" to any email or contact us directly at the information below. Please note that opting out of promotional emails does not remove you from transactional appointment communications.

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5. Health Information & Confidentiality

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All health information collected through our intake forms is treated as confidential and used solely for the purpose of providing safe and appropriate massage therapy services. Your health information will not be shared with any third party without your explicit written consent, except as required by law.

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6. Data Storage & Security

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Your information is stored through Wix, our booking and website platform, which maintains its own security and data protection standards. Payment processing is handled through Stripe, a PCI-compliant payment processor. We take reasonable precautions to protect your information from unauthorized access or disclosure.

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For more information on how Wix and Stripe handle your data, please refer to their respective privacy policies.

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7. Third-Party Services

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We use the following third-party platforms that may process your information:

• Wix — website and booking platform

• Stripe — payment processing

• Google — business communications and review platform

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We are not responsible for the privacy practices of these third-party providers. We encourage you to review their policies directly.

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8. Data Retention

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We retain client records, including health intake information, for a minimum of 5 years from the date of your last appointment in accordance with professional standards for massage therapy practice in Illinois. After this period, records may be securely deleted.

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9. Your Rights

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You have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your information, subject to legal and professional retention requirements

• Withdraw consent for promotional communications at any time

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To exercise any of these rights, contact us at the information below.

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10. Children's Privacy

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Our services are intended for adults 18 years of age and older. We do not knowingly collect personal information from minors without verifiable parental or guardian consent.

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11. Changes to This Policy

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We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our services after any changes constitutes your acceptance of the updated policy.

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12. Contact Us

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If you have questions about this Privacy Policy or how your information is handled, please contact us:

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The Mystic Holistic Studio
80 E Pershing Rd, Suite 307
Chicago, IL 60653
708-303-8313
mysticholisticstudio.com